HM Passport Office Backlogs

Like many other Members, I have constituents and family members who have lost a lot of money and had to cancel plans because of the passport delays. I share the concerns for those people, but I want to talk about the workers who, yet again, are about to be blamed.

It is a thankless task to work for a Government agency at the best of times but—worse—they are now being blamed for the Government’s failings. Could it be that they are under-resourced, understaffed and suffering from stress from the pressure to do more faster? In Glasgow, many passport staff were forced into further stress when they were redeployed to process universal credit claims with just five days’ training when it would normally be six weeks’ training. Could that be part of the reason for the backlog? It is certainly another source of stress for them.

Those same workers face the public’s understandable anger, but it is being directed at the wrong place. The Government are throwing them to the wolves: Ministers are leaving notes on desks suggesting workers should work a little harder—and that from a Minister who is known to lie down on the Benches in this place when he is supposed to be at work—and, although I do not have the exact quote, the Prime Minister said something like, “If they don’t sort out this backlog, I will privatise the Boris out of them.” How did that go with rail, energy and water? Is that the plan? Was it the plan all along? Is that why the Government did not foresee this? The Opposition cannot be expected to foresee these things—[Interruption.] I hear coughing; I had better ask my last question. Is there any chance that we can simply respect workers by increasing capacity, decreasing threats against them and sorting out this sorry mess for everybody?